FAQ
Common student Issues/FAQ for Online Mock Tests (For all Except SSC Mains)
Case1: You Haven’t purchased any product yet
Cause: Student Not verified himself at our site.
Solution: Goto our website, click verify your ID and submit all details with a picture of ID card. Your product will be assigned within 15 minutes(only if its a working day).
Sub Case 1: You Haven’t purchased any product yet, even after filling verification ID
Cause: ID verification rejected
Solution: Fill all data carefully, and upload clear picture of your paramount student ID card,
Sub Case 2: You Haven’t purchased any product yet, even after filling verification ID with everything correct
Cause: Scholartech Techchnical Solutions (STS) students can avail free sunday tests only if enrolled in same Course classes,
Exceptions:
1:eng+math spl allowed for SSC CGL tests.
2: Hindi+Law allowed for UPSI tests
Case2: Purchased online before 1 / 2 hours but no login pass
Solution: Online purchases activated manually so please wait for 3 / 4 hours
Case 3: Dashboard not showing appropriate products, Example:I want SSC but its showing Banking
Solution: Navigate to other product page from TOP-RIGHT corner menu just below your name, in the picture below its selected Banking it means user is inside Banking product folder.
Case4: RANK is not published yet
Cause: RANK is published only after a threshold number(20K) of students appeared in exam. So its published after 4 / 5 days of the exam release.
If a student takes the exam after rank release he can't get the rank. He have to wait 4 / 5 days for next run of rank calculation algorithm.
Update: Now rank published Instantly after user submits the paper.
Case5: Online exam Rank not received by SMS
Cause: We don’t send SMS regarding result and rank of online tests.
Case6: Password not working
Solution: If student forgot password he can reset by filling the top most field in login box and then click send.
Case7: Purchased 20 tests but dashboard showing less
Solution: You have access to 20 tests but we release tests one in every 4 days interval(For paid students), so student will get the already released tests instantly and the rest on scheduled dates.
Case8: Purchased 12/20 tests but showing less tests than other users
Solution: Weekly tests and Weekdays Tests come in two different folder, User have to navigate to each folder, Both are PINK boxes one named SSC MOCK 2016 and the second folder named SSC ONLINE MOCK TESTs.
Case9: If any question in MOCKTEST has no options or not displayed properly
Solution: First check whether the problem is very old or recent. It may have been resolved by the time if its the user faced it 1 /2 days ago. Our staff who received the call should report Mr Sandeep 8287900900 or any of his teammates. Staff should not redirect the student to sandeep.
Case10: Login id password entered redirected back to login page not showing any error like wrong password username
Cause: A.thirdparty cookies not enabled in browser or B.duplicate entry of mobile number (its bug we will solve it soon)
Solution: case A : Enable thirdparty cookie or just say the user to goto paramount.click2cert.net after enterning login password(our mocktest best supported with chrome,but some times chrome affected with virus and cookie settings changed in that case try a fresh download of mozilla firefox), case B: call 8287400400 say them to delete the first entry
Case11: Question and Solutions are not updated in facebook (This will be applicable in future)
Solution: Questions and Solutions are available inside our application itself, and it will not be available for download before 7 days of release..Now its available in fb page “Paramount Coaching centers Pvt Ltd”
Case12: Results for offline Mocktests
Solution: Offline mocktest result is now available in 2 ways, our website and SMS,
SMS sent once results calculated and if u miss the SMS you may get another message by ringing once on 8287200200 (your call will be disconnected after one ring)
Case 13: If any body asking for Sectional tests
Ans: We don't have sessional Tests Yet, For example paid users purchased N number SSC of tests will n number of SSC Mock tests only.
Case:14: Explanation for tests
Ans: Explanation for tests are not available till date.
Case15: Any Queries related to the Android Application
We do not provide any support for Android Application.
Now we have stopped sell of online SSC CGL mock tests both both on website and branches
We are adding more cases and solutions to this page
There are several issues which i can't answer because i am not a architect or programmer for this software i have to contact the developers for some issues.
For pricing and package related issues we follow the details provided by management so we can’t answer related queries.